Sunday, May 1, 2011

After Cancellation Notice, Offshore SEO Company Threatens Negative Reputation Management Campaign

Ash Buckles

A company received a smear campaign threat from its outsourced SEO firm because the firm knows Google’s algorithm improperly ranks negative results, which Google claims helps to show an impartial view of the Web.

Reference this e-mail and tell me if you’d rather hire offshore to save a few dollars or go with a reputable SEO company that can provide you with skilled SEO link builders and an on-going professional relationship.

This is in response to a request to cancel services for a month-to-month service offering:

negative online reputation campaign Click to Enlarge

The legal nature of these tactics is questionable in the United States, but hiring an offshore firm doesn’t provide you the same protection from a “Negative Reputation Campaign.”

It’s unbelievable that an SEO company would put its own reputation on the line with such an e-mail because a client has decided to go with another SEO firm. I’ve seen these tactics for more than a decade in both Web design/development and SEO, and its extremely unfortunate.

A couple weeks ago, Google tweaked their algorithm to penalize DecorMyEyes.com after the NY Times published an article discussing their alleged fraudulent business practices that resulted in supposed increased Google rankings.

Bottom line: Google took action! They need to continue that effort with sites like RipOffReport.com, ComplaintsBoard.com, Scam.com and other sites that obtain very high positions in the Google Search Engine Results Pages (SERPs) and seem to be favored by Google’s algorithm.

When searching for brand names, you often see negative complaints published on these URLs at the top of the SERPs. I would understand seeing these URLs with negative information showing up in the SERPs for searches like:

Brand name scamBrand name sucksBrand name complaintsBrand name problemsAnd other keyword combinations based around negative terms

But when a brand name is the sole keyword and a complaint site URL is showing up #2, there is most likely an imbalance of credibility with Google’s algorithm that gives the complaint site the advantage.

Keep in mind the backlink portfolio to the URLs listed do not warrant a #2 ranking, nor does Google agree that a similarly credible website should rank for every brand in the world with little more than a brand name displayed in a page title, header tag and content body. At least Google’s love affair with Wikipedia can be argued that Wikipedia’s deep pages obtain thousands of links individually and therefore deserve a top ranking.

What did I miss in this post and plea to Google to do the right thing? Please comment and share.

Tags: Offshore SEO Company, Online reputation, orm, Outsourced SEO, Reputation Management


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AirAsia and AirAsia X launch Promotion

AirAsia and AirAsia X have launched an ?Air Everywhere Sale? with special earlybird fares to some of the world?s best destinations in Malaysia, Singapore, Thailand, Indonesia, Cambodia, India, Brunei, China, Philippines, Bangladesh, Vietnam, Taiwan and the UK.

The booking period runs until 17 October 2010 for travel between 1 April and 11 August 2011.

?These are some of the hottest earlybird fares around,? AirAsia X Head of Commercial Darren Wright said. ?With some destinations including Langkawi, Singapore and Siem Reap costing around the same as a cocktail or even less at home, we expect these fares to fly out the door fast ... AirAsia X guests can now fly almost everywhere as we continue our rapid expansion across Asia and beyond.?

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Few Brave SEOs Conquered ‘Movember’

Dan Bischoff

To the chagrin of the rest of the office (and to their respective wives) seven of SEO.com’s best talent kept their upper lips away from the bite of a razor blade through Movember November — except for Christian. He’s the guy on the right with the weak-sauce ‘stache that he had to shave last week for some family photo. Seriously, priorities …

Anyway, the bold and brave souls called on their mustaches to power them for four weeks, and even made it through Thanksgiving without losing a turkey leg inside their grisly, nasty facial hair.

Nathan Blair (second photo down) won the Movember contest with his oily black handle bars. Cheers to you Nathan Blair, mustaches around the world are proud.

Tags: Movember


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Identifying and Combating Duplicate Content Issues

Kevin Phelps

Duplicate ContentA recent post by Paddy Moogan from Distilled about when to use a 301 redirect and when to use a Rel =Canonical got me thinking about all the possible ways we can fight duplicate content issues.

First, for those who are new into search marketing; a duplicate content penalty is a consequence that the Search Engines impose when they find large amounts of text that have been copied from other sources on the Web. Some would argue that the search engines are simply filtering you out of the SERP’s (search engine results pages) in effort to deliver more relevant, fresh content. Anyway you look at it, you won’t benefit from it, and therefore it’s a penalty in my eyes.

Duplicate homepages can be seen as individual pages, possibly discounting the merit that your true homepage has earned. If your site homepage can be viewed like the examples below, you may want to continue reading to correct the error.

http://www.example.com or http://example.com are both good, but it needs to be one or the other.
http://www.example.com/index or /home or /homepage needs to be corrected.

There is also the possibility that someone has outright stolen your content. If that content you created has already been crawled and established itself in Google’s index, odds are that thief isn’t going to benefit on the search engines. Ideally they’ll just get filtered out.

Creating dozens of versions of the same article to distribute to article sites/networks is a rather popular link building technique. While I won’t take a stance on its effectiveness, if you use an article that is already on your site and create numerous versions of it, it can come back to bite you because the search engines can still see the correlation between the original and the copies spread all over the Web. It’s quite possible it could even discount those included links further.

Some shopping cart content management systems can have different paths to get to the same product or category page. Why is this an issue? Well if those two different URLs are going to the same product, then it’s fair to say that those are duplicate pages.

However, if you have a blog and you’re worried about your different categories having duplicate content because of the different categories you posted it in; the Search Engines are keen to this and understand blogs. Also, the more posts you get in those categories, the more it’ll mix up that content preventing any sort of duplicate content problem. Same story with post snippets.

One way is to browse your site to see if you have any of the examples above. Another is to type your URL into Copyscape. Keep in mind that when you do this, it is only showing you the result for that exact page that you entered, not sitewide. Also, it will not return results of duplicate content that you have on the same URL that you submitted your query for.

First, the odds of you hurting from other people stealing your content isn’t very likely. Lookup SEOmoz.com in copyscape.com and you’ll see that there are pages of results but because they were the originators of the content, it’s not likely that they’ll be filtered out or receive any sort of penalty.

If you have content that other people have copied or stolen, you can try e-mailing the webmaster and kindly asking them to take it down. Chances of them responding aren’t very likely so the best thing you can do is probably just forget about it. People steal content left and right on the Internet, dwelling on it is just wasting your time when you’re probably not getting penalized from it anyway.

Luckily if you are getting penalized because you have duplicate pages, it’s on your end of things and it’s relatively easy to fix. If you have duplicate homepage problems locate your .htaccess file.

Add the following code to redirect all your www-URLs to the non-www URLs:

RedirectMatch: 301 ^(.*)$ http://domain.com RedirectMatch permanent: ^(.*)$ http://www.domain.com

You’ll need to replace “domain.com” with your URL as well as change whether you want everything to go to www or non-www.

If you need to get rid of your /index or /homepage page problems you’ll need to implement a simple 301 redirect. This will also need to be specified in the .htaccess file using the code below:

Redirect 301: /badurl.htm http://www.example.com/

Change the example URLs to make sense with your particular situation.

Redirect 301 /index http://www.example.com

For more clarification, it’s telling the site to permanently redirect your /index to http://www.example.com leaving you with a clean URL structure. Now, all your duplicate homepages should go to either http://example.com or http://www.example.com, whichever you preferred.

For example, if you have a product site that has more than one way of getting to the product, those duplicate URLs could be hurting each other. For example:

http://www.site.com/ipods/skins/blue-ipod-covers vs. http://www.site.com/skins/ipods/blue-ipod-covers

Same page, different URLs. In this instance, using a rel=canonical tag is in your best interest. Using it will tell the major Search Engines that the page that copies your other page should be treated as one in the same. For example:

If http://www.site.com/ipods/skins/blue-ipod-covers isn’t the correct page, and you would rather have http://www.site.com/skins/ipods/blue-ipod-covers be the main page, you’d want to put a rel=canonical tag on http://www.site.com/ipods/skins/blue-ipod-covers. This way the Search Engines understand that it’s a user-generated duplicate page and that you want all the links and other metrics to be directed towards the right page. No longer will the search engines be confused on which page to display or give credit too.

Using the rel=canonical tag is an alternative to programming a 301 redirect. A 301 redirect is still the preferred way to guarantee the search engines understand your intent to move content from one URL to another.

In addition to fixing potential duplicate content issues, treating the two separate pages as one can help any keyword cannibalization that could be going on.

Tags: canonical tag, duplicate content


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The Best Keyword Research Method Ever Invented For Blogs

Scott Cowley

Blog Word Cloud

Have you ever done keyword research for a blog post and experienced no resulting organic traffic? You may be thinking, “What happened? The terms I optimized for had search volume. Why am I not getting a piece of that?”

Welcome to the club.

Credibility is a major obstacle for blog posts. Search engines want to rank the most credible, comprehensive resource for a given keyword term. Most blog posts don’t have what it takes to be “most credible.” A blog post can gain credibility and ranking as it picks up links, either naturally or through deliberate linkbuilding efforts, but this is more commonly seen with evergreen content than with blog content. Bloggers typically aren’t linkbuilding.

Competition is another reason for the difficulty in getting organic traffic from blog posts. Google’s keyword tool, used by many bloggers, does not display all of the terms that people search for, nor does it display terms with small levels of search volume. Because of this, many bloggers in the same niche research and optimize using the same limited set of keyword terms and make it nearly impossible for newcomers to rank without a lot of SEO work. It’s hard for some to accept this idea that Google’s keyword volume tool is actually setting a post up for organic failure.

As a hypothetical example, suppose I write a blog post about keyword research methods (how apropos). I do a little bit of research using Google’s Keyword Tool and find that “how to do keyword research” gets 320 global monthly searches.

Google Keyword Tool Results

I convince myself that the term is within reach. 320 isn’t a very high number after all. So I title my post “How To Do Keyword Research,” and interlace those words and phrases throughout the body of the content and press “Publish.” A couple of days later, the blog post is ranking on page 6 and gets no organic traffic except for the occasional hit from a bizarre semi-relevant phrase. Failure.

What I didn’t realize when I published the post is that the competition level for a term like “how to do keyword research” is high enough to keep my new blog post from getting anywhere near the first page.

How To Do Keyword Research Search Results

On the results page are several posts that have my exact term in the title. As a blogger, I know my niche well enough to know that several of these sites are far bigger and more credible than mine. (A few SEO-savvy bloggers will be able to verify their hunch by looking at backlinks, PageRank, etc). So if I want my blog post to rank well for this result and get any organic traffic, I’ll have to build my own links to the post and I just don’t have that kind of time. I barely had time to write this post! Alas!

If you’re a blogger who cares enough to do some keyword research for each post, but doesn’t want to build links, then consider trying what I’ve been testing for about the last month. It involves targeting under-the-radar keywords that are relevant and being searched, but are too low to register on most keyword tools.

Under-The-Radar Keyword Research Method - Scott Cowley

The goal in being a guerrilla keyword researcher is to find the best “ultra long tail” terms, optimize the post, rank in the top spots automatically, and reap the traffic. As you get traffic, you’ll get more engagement, more natural links, and more site credibility, allowing you to rank for even more competitive keywords later. This approach works best if you have a blog with a little bit of PageRank. A PR1 or PR2 should be able to get a high ranking for guerrilla terms.

The basic steps to my blogging keyword research strategy (which I’ll explore in detail):

Write a good, interesting postIdentify core keywords related to the postUse Google’s Keyword Tool to find long-tail variations with search volumeUse Soovle.com to find even longer variations with implied search volumeSearch these terms in Google to identify low competition resultsOptimize and win!

Whatever you write should be engaging, have a unifying theme, and a decent length. More is usually better for SEO, so try for at least 300+ words.

In the example, we identified “keyword research” to be the core term. In your case, there may be certain terms that are used interchangeably so you may have multiple possible core terms.

Working off the core term, Google’s keyword tool provides some keyword suggestions that still have measurable search volume. You can play around with different combinations of these to find relevant long-tail terms. In this case, we liked “how to do keyword research” as a long-tail keyword, even though it was still too broad to keep. There are probably other long-tail terms we could work with.

Soovle.com is basically an aggregator of “suggest” results from search engines like Google, Bing, YouTube, Wikipedia, Yahoo, Answers.com and Amazon.com. One thing we know about “suggest” results is that they are based on searcher behavior and that results at the top have more search volumes than those below (but the important thing to know is that all “suggest” results have some search volume).

There’s nothing novel about the way Soovle works, but I like it for its simplicity and its breadth of results. And it’s free (you could also use something like ScrapeBox for a more robust, paid solution).

So we plug in the term “how to do keyword research.”

Soovle Example How To Do Keyword Research

We get several variations of this term including some relevant ones:

How to do keyword research on googleHow to do keyword research for seoHow to do keyword research seo

Since there are 10 results listed, there’s a good chance that there are other combinations we’re not seeing, so starting with “how to do keyword research,” we can start going through the alphabet and adding letters as if starting a new word at the end of the phrase, e.g., “how to do keyword research a” and “how to do keyword research b,” etc. Doing this reveals a few more variations we didn’t see before:

How to do keyword research for free (this made me laugh)How to do keyword research google adwordsHow to do keyword research nicheHow to do keyword research tutorial

As I mentioned before, all of these terms get search volume, even though most of them would show none using Google’s volume tool (which is exactly what you want).

Another thing you can do is start with a broader term in Soovle, like “keyword research.” By starting broad, nearly every suggested term is one that also has a good amount of traffic, so none are good candidates. What you can do, though, is start front-loading the term “keyword research” with the most common adjectives and verbs to find under-the-radar variations, phrases that people naturally use when trying to search, like “easy keyword research.” For adjectives, I find that “good” and “best” are great places to start. You can also start with verbs that are associated with the term. The only verb that really goes with keyword research is “do” so I type in “do keyword research” and see what else is generated.

When I start with the term “best keyword research” and then add letters like we did previously [“best keyword research a(b,c,d,e…)”] we end up with some more fun and relevant terms:

Best keyword research articleBest keyword research guideBest keyword research methodBest keyword research strategy

Once you have identified some good terms through Soovle, check them for search volume in Google Keyword Tool, then search for the terms in Google. You’re looking for a search result with close to zero exact match titles for the term you selected.

Best Keyword Research Method Search Results

In this case, “best keyword research method” is nearly free of exact competition and the sites that rank look easy enough to overtake.

Optimization includes having the exact keyword phrase in the post title, meta description, and body content. The rest of the content should also be relevant to the keyword. If possible, you can do some internal linking from older blog posts. You can optimize images as well by giving them names that include your search term.

Once you get into a rhythm of going through this keyword research process, you get used to it, and it honestly doesn’t take very long. In some of the posts I’ve tested this out on, I’ve found it easy to rank without extra linkbuilding, and one post can pull in dozens of monthly organic visits from one term and its variations. It’s really quite nice.

Tags: Keyword Research, rankings, seo for bloggers, soovle


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New Look @ The Kowloon Hotel in Hong Kong

The 734-room Kowloon Hotel in Hong Kong will celebrate its 25th anniversary in 2011 with a brand new look.

In preparation for its anniversary year, the hotel has just completed the first phase of refurbishments with a stylish new lobby, Club Lounge, new-look guest rooms on the Harbour Club Floors as well as Deluxe and Superior rooms.

In the second phase, which is due to start in December 2010, improvements will be focused on the remaining three floors of Standard and Superior rooms.

Under the theme of ?sophisticated luxury?, the lobby unveils a brand new arrival appearance with chic cream and black marble stone tiles, shaded mirror panels, and decorative golden copper feature walls.

The facelift also relocates the business centre beside the lobby, for greater accessibility, with a new Coffee Corner serving freshly brewed coffee and home-made cr?pes.

Combining leisure and business, the Club Lounge on the 17th Floor has been upgraded, and now offers complimentary high-speed wireless broadband Internet access, and complimentary all-day coffee and tea, continental breakfast, evening cocktails and more.

?With the enhanced facilities and our dedicated team of associates, we will catapult our guests' experience to new heights," said General Manager Victor Chan. ?For business or leisure, The Kowloon Hotel is always here to provide the highest degree of flexibility and convenience.?

Located on Nathan Road atop Seibu Department Store in the heart of Tsim Sha Tsui, The Kowloon Hotel?s comprehensive facilities include restaurants renowned for exquisite dim sum, Chinese specialities, northern Italian cuisine and lavish international buffets.

The Kowloon Hotel is a member of WORLDHOTELS.

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Travelex, Bank of China and MasterCard Launch Cash Passport

Travelex, a leading foreign exchange specialist, has officially launched an innovative electronic traveler?s cheque named ?Cash Passport MasterCard?, in collaboration with the Bank of China (BOC) and MasterCard.

This is the first e-traveler?s cheque with MasterCard logo jointly launched by the three parties in mainland China.

The newly introduced ?Cash Passport MasterCard? is designed to meet the consumption demands of the Chinese during their vacations and study trips abroad.

Cash Passport MasterCard is available in three foreign currencies, including USD, Euro and GBP. By topping up the e-traveler?s cheques in advance, users are able to use them at more than 30 million MasterCard acceptance locations including over 1 million ATMs with MasterCard logo for local currency withdrawals overseas.

China has witnessed a boom in the outbound tourism market in recent years. According to official statistics, the number of outbound travelers in 2010 is expected to reach 53 million annually, including Chinese students going abroad for their education.

?MasterCard?s latest travel survey demonstrates that almost half of the Chinese households with annual income of USD30,000 and above planned to spend on international personal air travel in second half of this year. There is tremendous appetite for travel amongst the well-heeled Chinese. The new Cash Passport MasterCard, a breakthrough the result of a successful collaboration with Travelex and Bank of China, caters to the needs of the Chinese travelers ? with the convenient electronic traveler?s cheques. We are proud to be part of this milestone,? remarked Hai Ling, president, Greater China, MasterCard Worldwide.

The e-traveler?s cheques can be repeatedly topped up and users can track transaction details and available balance online or through customer services. Cash Passport MasterCard also offers security advantages including free 24-hour Travelex hotline, providing cardholders with a range of services, including emergency currency aid and reporting the loss of cards, thereby making their travel more secure, convenient and easy to manage.

 Currently, customers can purchase the e-traveler?s cheque at BOC Beijing branches located in Chaoyang district with valid identification card and relevant certification.

Cash Passport MasterCard, launched in Beijing, will be gradually promoted to other branch networks of BOC in the future to meet the wider population?s financial demands when travelling overseas.

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